Please Note – Due to staffing issues, we are offering limited guest room housekeeping services during your stay with us. Upon check-out each room will be strenuously cleaned, as always, for our next guests coming in. We will execute “In and Out’s” – this includes removing trash, replacing towels and amenities, if needed. Should you desire NO service, please place your “Do not Disturb” sign outside your door. Should you require FULL make-up service, please let an Innkeeper know – we are happy to do this. Thank you for your consideration as we navigate during this staffing concern.
We have always been committed to providing a clean and comfortable environment for our guests. Our team consistently engages in enhanced cleaning practices which are carried out in all guest rooms and throughout our common areas. Our food preparation and service practices follow ServSafe guidelines.
Our bed and breakfast rates range from $165.00 to $379.00 per evening and includes afternoon refreshments and a full hearty country breakfast for two. We do not charge extra fees or any hidden fees. All rates are subject to the 8.5% NH rooms and meals tax. Room gratuities are at the guest’s discretion and are not included in our rates. A minimum stay of two nights is required during most weekends and foliage season. Some peak/holiday dates including Columbus Day weekends, New Year’s Eves, and Presidents’ Day weekends may require a minimum three-night stay. Please note that guest rooms are on three floors and the Inn does not have an elevator.
All reservations must be secured by a deposit equal to 50% of the reserved stay, with a minimum of one night’s room and tax. The advance deposit guarantees both the guest and the Inn the entire period is reserved. Confirmation letters are sent via e-mail or the postal service with every reservation; please note arrival and departure dates carefully. The deposit will be forfeited if guests do not arrive, arrive after the reserved date or depart before the final date of the confirmed reservation. All guests will be charged for full length of reserved stay once stay has begun. All cancellations incur a $25 administrative fee per room canceled. With at least 14 days’ notice, we will refund your deposit less the administrative fee. For reservations cancelled within 14 days of the arrival date there is no refund unless the room can be rebooked for the entire period of the stay (always under the discretion of the owners).
Please note, we do not accommodate more than 2 people in any of our guest rooms. Also, we do not have roll-a-way beds or cots and we do not allow them to be brought in.
The Inn is primarily a romantic getaway and special occasion destination and not appropriate for children under twelve.
The Inn is not able to accommodate pets at this time. We can provide the name of places where your dog may board at night and join you during the day for hiking or other outdoor activities.
The Inn accepts Discover, Visa, MasterCard, American Express, Traveler’s Checks, and Cash. Gift Certificates issued directly by the Inn at Ellis River may be applied to any charges or package components. We are happy to honor Gift Certificates/Gift Cards from third party vendors such as the New England Inns and Resorts Association, etc. (that apply). for charges at the Inn, but we regret they may not be used to pay for package components provided by outside vendors (lift tickets, massages, restaurants, etc.). Note: As of 03/01/2019, we are no longer accepting bedandbreakfast.com gift cards.
Check-in is welcomed starting at 3 p.m. We do not accept early check-in’s during peak seasons. Early check-in, outside of peak seasons, can be done with advance notice, when possible. Please inform us if your arrival will be later than 9 p.m. Check-out is requested by 11 a.m. (Late check out at 12:00 p.m. is subject to availability with advance notice).
For the safety of all our guests, we provide manufactured logs for the wood-burning fireplaces. Use of real wood logs or any other material is strictly prohibited. Only one log at a time can be used. A charge of at least $250 will be applied for issues caused by non-compliance to this policy. Non-compliance regardless of issues caused, will result in a charge of at least $50 for extra cleaning. There are no exceptions.
The Inn is a smoke-free environment, however, guests may smoke while enjoying our outdoor grounds. Do not smoke near open doorways or windows. Odors from any kind of smoking that enters the guest rooms, common areas and/ or buildings are prohibited. A charge of at least $250 will be applied for issues caused by non-compliance to this policy including cleaning charges, etc.
The Inn provides a candle to be enjoyed while using the jetted tubs in our jetted tub rooms – please use only this candle. Do not light any candle not provided by the Inn. The Inn provides a scented spa pillow for your enjoyment in the jetted tubs. Please do not use any other products in these tubs. A charge of at least $250 will be applied for issues caused by non-compliance to this policy.
The Inn has a full liquor license issued by the state of New Hampshire. All drinking age laws apply. Please note personal alcohol is prohibited at all times from our Pub and all common areas within and outside the Inn and on its property. Personal alcohol must remain in one’s reserved guest room only.
The pub’s hours of operation are from 3:00 PM to 9:00 PM Thursday-Saturday and from 3:00 PM to 8:00 PM Sunday-Wednesday. Hours of operation are subject to change without notice at the discretion of the owners.
The Inn at Ellis River (“Inn”) is the sole owner of personal information voluntarily provided to and collected by the Inn. The Owners/ Innkeepers of the Inn at Ellis River take your privacy seriously. The personal information is collected by the Innkeepers with the Inn at Ellis River. Personal information is collected via telephone for direct bookings or electronically via our booking engine which is linked to our Website.
This personal information is used only for the purposes of the services sought by the guest to include taking a reservation or special request, completing the booking process, confirming bookings and anything related to the booking. We have taken all known precautions, both physically and online, to protect the personal information provided to us. We do not and will not share, sell or rent information to any person(s), entity(ies) or third parties at any time.
For the purposes of sending periodic newsletters and other information such as special offers via the Constant Contact E-mail program, we do not and will not add any contact to our mailing list unless one expressly requests to be added to it via direct e-mail request to us or via our Website to voluntarily subscribe to our “VIP Email List”.
The Inn at Ellis River collects our guests’ voluntarily provided personal information for the following reasons:
Our Website contains links to other Sites. For the purposes of privacy, we are not in any way responsible for personal information on those Sites. Any personal information collected on Sites you choose to link to, are fully unrelated to the Inn and the responsibility of the other entity.
Rates and policies are subject to change and may vary during high demand periods.
Our Commitment to Privacy: Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect: This notice applies to all information collected or submitted on the Ellis River Inn. website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
Name
Address
Email address
Phone Number
The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment to Children’s Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access or Correct Your Information: You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How to Contact Us: Should you have other questions or concerns about these privacy policies, please call us at 603-383-9339 or send us an email.
We have built our site with ADA compliance in mind and have utilized available tools such as Google Chrome’s ADA compatibility diagnostic tools. If you have difficulty navigating our website or booking a reservation, we ask you to contact us via telephone or email and we will be happy to assist you. Our property is a historic property and is not ADA Compliant and we do not have any ADA compliant features in the building or rooms. (see notes below)
17 Harriman Road
Kackson, NH 03846
603-383-9339
We work very hard to provide an easy-to-use online experience for all. We believe all of our website visitors should be able to easily research online on https://innatellisriver.com/ regardless of device type and whether an individual requires assistive technology like a screen reader, font magnification, translation or voice recognition software. If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at 603-383-9339
We have no ADA compliant features in the rooms or on the property. If you have any questions, please call: 603-383-9339.
This website for Ellis River is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:
Our inn’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.
HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.
All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.
The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.
Web Content Accessibility Guidelines (WCAG) 2.0, which explains the reasons behind each guideline.
Section 508, Information and news about the accessibility standards introduced by Section 508 of the Rehabilitation Act.
