Policies & Rates
What We Are Doing to Help Keep Our Guests and Staff Safe
Please note that we are following our normal cancellation policy as it reads below. NH is open for business and so are we. Should you have concerns pertaining to Covid-19 and feel uncertain, please consider our cancellation policy prior to booking. As a small business, it is challenging to navigate through cancellations and refunds at this time so consideration of our policies ahead of booking is helpful to both our guests and the Inn. We are happy to see everyone whether now, in the near future or sometime down the road, when this is all in the past. Thank you for your help and consideration in this very important matter.
Please Note – Due to staffing issues, at this time, we are offering limited guest room housekeeping services during your stay with us. Upon check-out each room will be strenuously cleaned, as always, for our next guests coming in. We will execute “In and Out’s” – this includes removing trash, replacing towels and replacing amenities, if needed. Should you require NO service, please place your “Do not Disturb” sign outside your door. Should you require FULL make-up service, please let an Innkeeper know. Thank you for your consideration as we navigate during this staffing concern.
We have always been committed to providing a clean and comfortable environment for our guests. Our team consistently engages in enhanced cleaning practices which are carried out in all guest rooms and throughout our common areas. Our food preparation and service practices follow ServSafe guidelines.
Reservations
Our bed and breakfast rates range from $159.00 to $359.00 per evening and include afternoon refreshments and a full gourmet country breakfast for two. All rates are subject to the 8.5% NH rooms and meals tax. Room gratuities are at the guest’s discretion. A minimum stay of two nights is required during most weekends and foliage season. Some peak/holiday dates including Columbus Day weekends, New Year’s Eves, and Presidents’ Day weekends require a minimum three night stay. Please note that guests rooms are on three floors and the Inn does not have an elevator.
Deposit/Cancellation Policy
All reservations must be secured by a deposit equal to 50% of the reserved stay, with a minimum of one night’s room and tax. The advance deposit guarantees both the guest and the Inn the entire period is reserved. Confirmation letters are sent via e-mail or the postal service with every reservation; please note arrival and departure dates carefully. The deposit will be forfeited if guests do not arrive, arrive after the reserved date or depart before the final date of the confirmed reservation. All guests will be charged for full length of reserved stay once stay has begun. All cancellations incur a $25 administrative fee per room canceled. With at least 14 days notice, we will refund your deposit less the administrative fee. For reservations cancelled within 14 days of the arrival date there is no refund unless the room can be rebooked for the entire period of the stay (under the discretion of the owners).
Additional Person
Please note, we do not accommodate more than 2 people in any of our guest rooms. Also, we do not have roll-a-way beds or cots and we do not allow them to be brought in.
Children
The Inn is primarily a romantic getaway and special occasion destination and not appropriate for children under twelve.
Pets
The Inn is not able to accommodate pets at this time. We can provide the name of places where your dog may board at night and join you during the day for hiking or other outdoor activities.
Forms of Payment
The Inn accepts Discover, Visa, MasterCard, American Express, Traveler’s Checks, and Cash. Gift Certificates issued directly by the Inn at Ellis River may be applied to any charges or package components. We are happy to honor Gift Certificates/Gift Cards from third party vendors such as Select Registry, New England Inns and Resorts Association, etc. (that apply). for charges at the Inn, but we regret they may not be used to pay for package components provided by outside vendors (lift tickets, massages, restaurants, etc.). Note: As of 03/01/2019, we are no longer accepting bedandbreakfast.com gift cards.
Check-in/Check-out
Check-in is welcomed starting at 3 p.m. Please inform us if your arrival will be later than 9 p.m.
Check-out is requested by 11 a.m. (Late check out at 12:00 p.m. is subject to availability with advance notice).
Fireplaces
For the safety of all our guests, we provide manufactured logs for the wood-burning fireplaces. Use of real wood logs is prohibited. Only one log at a time can be used. A charge of at least $250 will be applied for issues caused by non-compliance to this policy.
Smoking
The Inn is a smoke-free environment, however, guests may smoke while enjoying our outdoor grounds. Do not smoke near open doorways or windows. Odors from any kind of smoking that enters the guest rooms, common areas and/ or buildings are prohibited. A charge of at least $250 will be applied for issues caused by non-compliance to this policy including cleaning charges, etc.
Guest Rooms with Jetted Tubs
The Inn provides a candle to be enjoyed while using the jetted tubs in our jetted tub rooms – please use only this candle. Do not light any candle not provided by the Inn. The Inn provides a scented spa pillow for your enjoyment in the jetted tubs. Please do not use any other products in these tubs. A charge of at least $250 will be applied for issues caused by non-compliance to this policy.
Pub
The Inn has a full liquor license issued by the state of New Hampshire. All drinking age laws apply. Please note personal alcohol is prohibited at all times from our Pub and all common areas within and outside the Inn and on its property. Personal alcohol must remain in one’s reserved guest room only.
The pub’s hours of operation are from 3:00 PM to 9:00 PM Thursday-Saturday and from 3:00 PM to 8:00 PM Sunday-Wednesday. Hours of operation are subject to change without notice at the discretion of the owners.
Privacy Notice
The Inn at Ellis River (“Inn”) is the sole owner of personal information voluntarily provided to and collected by the Inn. The Owners/ Innkeepers of the Inn at Ellis River take your privacy seriously. The personal information is collected by the Innkeepers with the Inn at Ellis River. Personal information is collected via telephone for direct bookings or electronically via our booking engine which is linked to our Website.
This personal information is used only for the purposes of the services sought by the guest to include taking a reservation or special request, completing the booking process, confirming bookings and anything related to the booking. We have taken all known precautions, both physically and online, to protect the personal information provided to us. We do not and will not share, sell or rent information to any person(s), entity(ies) or third parties at any time.
For the purposes of sending periodic newsletters and other information such as special offers via the Constant Contact E-mail program, we do not and will not add any contact to our mailing list unless one expressly requests to be added to it via direct e-mail request to us or via our Website to voluntarily subscribe to our “VIP Email List”.
The Inn at Ellis River collects our guests’ voluntarily provided personal information for the following reasons:
- To receive a new booking or cancellation.
- To receive concierge requests or information about special requirements (i.e. dietary needs, etc.).
- To confirm and follow-up on bookings and concierge requests.
- To process payment for bookings and concierge.
Our Website contains links to other Sites. For the purposes of privacy, we are not in any way responsible for personal information on those Sites. Any personal information collected on Sites you choose to link to, are fully unrelated to the Inn and the responsibility of the other entity.
Rates and policies are subject to change and may vary during high demand periods.
